FAQ

Questions before you start?

Practical answers about the scan, guest experience, setup, staff handoff, and what LoopdUp does first.

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Google integration

OAuth, approvals, data use, and disconnect

Read the current selected-venue beta status and the exact manager-control boundary.

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What does LoopdUp actually do?

LoopdUp gives hospitality managers one AI agent workspace above their connected apps. It brings together venue signals, evidence-backed Opportunities, approved Action Plans, guest operations, and progress so the team can see what matters and what happens next.

Where does the demo happen?

The first interactive experience happens in Messenger through the Free AI Business Health Scan. This matches the real product flow better than a fake website demo.

Do guests need to install an app?

No. Guests use QR/NFC touchpoints and continue in familiar messaging channels such as Messenger, with WhatsApp and Zalo possible later depending on setup.

Can staff take over conversations?

Yes. LoopdUp supports staff handoff through the staff inbox when a guest needs human help or when the AI should not continue.

Can this work for small venues?

Yes. LoopdUp is designed for hospitality SMBs, including independent cafés, restaurants, hotels, spas, and clinics. The connected Desk scope can be shaped around the venue and its priorities.

What data does LoopdUp need?

You can start with manager input and available public venue information. LoopdUp shows what it knows, flags missing evidence, and can use connected guest, review, loyalty, voucher, or sales sources later when they are available.

What tools does LoopdUp include?

LoopdUp Desk brings together the Hospitality Agent, factual Pulses, Health Scans, Opportunities, approved Action Plans, native guest Inbox, staff operations, order requests, reviews, loyalty, vouchers, and Data/POS setup.

Do I need POS integration to start?

No. The free Business Health Scan conversation starts with the information currently available. Additional connected sources can be added later to deepen the evidence.

What happens after the free scan?

The venue reviews its priorities, evidence gaps, and first Opportunities. It can then continue refining the setup, discuss the right connected Desk scope, or come back later. An Action Plan never starts without explicit manager confirmation.

Does LoopdUp act automatically?

LoopdUp can recommend actions, prepare drafts, and help execute workflows. Public replies, campaigns, Google hour changes, staff notifications, or other external actions should require manager approval.

Does LoopdUp connect to Google Business Profile?

The Google Business Profile integration is in development for selected hospitality venues and depends on Google API approval. Once enabled, an owner or authorized manager can connect and map a verified Business Profile through Google OAuth.

What Google information can LoopdUp access?

For the selected-venue beta, LoopdUp requests only the account, location, and review information needed for the direct Desk review workflow. LoopdUp does not request or store your Google password, and live official review content is not used for Manager AI analysis or aggregated reporting.

Can LoopdUp change my Google profile automatically?

No. The current beta does not automatically edit listing information or opening hours. Any future listing change would require the manager to review and specifically approve that external action first.

Does LoopdUp reply to Google reviews automatically?

No. LoopdUp may prepare a reply draft, but an authorized manager must review or edit the text and explicitly choose to send it. There is no automatic reply path.

How do I disconnect Google Business Profile?

A manager can disconnect in LoopdUp Desk or contact hello@loopdup.com. You can also revoke LoopdUp in your Google Account third-party connections. Disconnecting removes the LoopdUp mapping, stored Google credential, and applicable live review workflow data.

Is LoopdUp affiliated with Google?

No. LoopdUp is an independent product and is not affiliated with, sponsored by, or endorsed by Google.

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