Frequently asked questions
What does Loop do?
Loop helps with work such as drafting guest replies, planning staff shifts, reviewing sales and preparing offers for quiet periods.
Can I use Loop yet?
LoopdUp is in development. We confirm the available features and app connections with each venue before onboarding. The previews on this website illustrate the product; they are not a live demo.
Which businesses is it for?
Independent hotels and resorts, restaurants and cafés, and spas and clinics.
Will I need to replace my existing software?
No. Loop is being built to work with the apps you already use. Tell us which POS, booking and messaging tools you have so we can check which connections are available for your venue.
Do I need to connect my POS to get started?
No. You can start with information about your venue. Tasks that rely on sales figures, such as comparing busy and quiet periods, need the relevant data first.
Do guests need to download an app?
No. Guests can use a QR/NFC touchpoint or a supported messaging channel. We confirm the channels available for your venue during setup.
What stays under my control?
You choose which improvement plans to run and approve actions such as publishing a campaign or a review reply. Staff can take over guest conversations when needed.
What happens after I request access?
We contact you to discuss your venue, the tools you use and what is available. Submitting the form does not start a paid subscription.
How much does it cost?
Plans are priced per venue. The Pricing page lists the packages, usage limits and costs charged separately.
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